Joint Commission International
(JCI) Accredited Hospital

INTERNATIONAL SERVICES

Mauritius has built its prestige in the international travel market as a luxury destination, thanks to the legendary warmth of its people, its paradise-like climate and its stretches of golden beaches. With the opening of Apollo Bramwell Hospital, the doors of this unrivalled 5-star healthcare institution are now opened to medical travelers. A health holiday in Mauritius will get you away from your daily routine and bring you into a different and relaxing surrounding for medical treatment. The peaceful, calm, and beautiful environment of the island makes it ideal for health travelers where leisure, fun and relaxation can be combined together with world class wellness and healthcare.

Why Apollo Bramwell Mauritius?

Our superior infrastructure and latest medical technology make it easier for our physicians to provide the highest international standards of patient experience and care, while providing you with superior relief. Enjoy the island lush tropical climate and stunning landscapes to accelerate your convalescence and kick start your life on a fresh note.

Committed to a truly patient-centered philosophy

You can expect to receive the “highest quality” of healthcare services possible every time you visit us. Apollo Bramwell is a hospital committed to meeting and exceeding international standards of clinical care while placing the legendary traditional Mauritian warmth at the very core of our value proposition.

International healthcare within the reach of every individual

Our operations and management teams work seamlessly to ensure that our services are provided as cost-effectively as possible. A medical operation in Apollo Bramwell is less expensive than in many other parts of the world. Special packages including flight and accommodation are all organized to facilitate your trip and allow you to realize considerable savings

Our loving and personalized care will make you feel right at home

At Apollo Bramwell Hospital, you will experience the unique combination of “High Tech and High Touch”. Patients can expect the finest technology and infrastructure and still feel our tender, loving and personalized care. Our array of services and our staff’s commitment to the highest level of customer service make us really unique. Every employee will greet you and attend to any request you might have with a warm smile and a kind word.

We provide the following services

  1. Physician appointments
  2. Quotes and Estimates for your treatment
  3. Visa Assistance
  4. Communication with local embassies and consulates
  5. Liaison with your insurance companies for payments
  6. Hotel reservations
  7. Airport Pick-up Service
  8. Interpreter Service
  9. Excursions and Site Seeing tours

Arranging Your Travel to Mauritius

The island with the seemingly endless miles of beaches combined with the natural hospitality of the Mauritian people giving you a sense of complete serenity.

You can arrange travel to Mauritius yourself, or the international patient division of Apollo Hospitals can assist you. The information on this page will guide you through all your travel arrangements from visa to your VIP lounges.

To assist our clients with travel to, from, and within Mauritius, we recommend our reliable travel specialists namely Solis Indian Ocean, who can arrange your stay in hotels or guest houses – according to your budget, your tours and chauffeur driven transfers and First Car Rental for self drive cars.

Visa Assistance and Embassies

Please check the useful links in the right sidebar for visa and embassy information.

For visa assistance letter, please send Apollo Bramwell Hospital (International Services) the following details of the patient and companions (if any):

  • Name as mentioned in the passport
  • Passport No
  • Date of expiry

Personal Assistance

You can opt for personal assistance throughout your visit.

This will include:

  • Welcome by our the representative of our Partner Solis, at the arrival counter at the Airport to your transfer.
  • Personal meeting with client to arrange tours or transfers or lounges once in Mauritius.
  • Departure assistance by the representative of our partner Solis from your car to the Departure lounge to the at Airport.
  • 24 Hour Customer Service Assistance in case of Luggage lost/ flight delays.

Transfers

You can either opt for a chauffeur driven car or simply rent a car and drive around.

Chauffeur Driven car

Our partner Solis shall be very happy to assist you in your Chauffer driven transfers – return airport to hotel, return hotel to Apollo . You can choose from seat in coach to VIP Transfers. Prices will vary as from Rs 1500 to Rs 8000.

Visit Solis Transfer Web Page >

Self Drive

You or the accompanying person can also opt to rent a car to move around at your own convenience via our partner First Car Rental.

Visit First Car Rental Website >

Accommodation and Tours

Accommodation

You can benefit from Special hotel rates via our partner Solis, based on availability. The Mauritian hotel sector offers a range of accommodation from luxury to budget. You can benefit from Special Hotel Rates via our partner Solis, based on availability.

Visit Solis Accomodation Web Page >

Tours

You can choose from Heritage tours to green tourism to water sports. If you are willing to book a tour prior or after your treatment, our partner Solis is here to assist you in organizing the different excursions for you.

Visit Solis Excursion Web Page >

Added Values

Spa Treatments at your hotel

The island’s mix of cultures also inspires an eclectic mix of therapies, with a choice of Asian Ayurvedic massages, ocean-inspired treatments as well as old-age African and Creole remedies made from local herbs and flowers. Our partner Solis will assist you for your booking.

Lounges at the airport

You can book any of the following VIP lounges via Solis at least 24 hours before:

  • AML Arrival Lounge
  • AML Departure Lounge
  • Yu Lounge

Easy steps for admission and discharge

Send us your medical care needs by email or fax.
We reply rapidly back with a treatment plan and estimated cost
You confirm your intention to travel by filling our ENQUIRY FORM.
Our representative shall greet you upon arrival and take you to the hotel or hospital depending upon the admission plan
Your doctor will meet up with you to assess your health and book your procedure/surgery
After your procedure.surgery, your doctor will give you detailed instructions to assist you with your recovery
Upon discharge, you will be chauffeured to your resort for quality recuperation
On the day of departure, you will be chauffeured to the airport in time for your flight

Your Arrival at the Hospital

On arrival in Mauritius, you will be greeted by our representative who will chauffer you to the hospital or hotel depending on the admission plan. Upon arrival at the hospital, you will meet up with a member of the International Services team who will help you with the registration process. Please ensure you carry the following documents for your appointment at the hospital.

Documents Needed

  • All medical reports and medication details
  • CD copies of any scans like MRI/CT/ECHO
  • Any referral notes from your doctor

Your Hospital Admission

Upon admission you will meet our consultant who will guide you through a comprehensive health assessment (including, where required, MRI scans, X-rays, blood tests among other services) before confirming a date for your procedure/surgery. The consultant will explain to you in detail everything about your procedure/surgery and will give you ample opportunity to ask questions.

The Medical Procedure and Recovery

After surgery, rest is important. Your surgeon will give you detailed instructions that will assist you with your recovery. The surgeon will visit you daily to check on your general condition and ensure that you are healing well.

Insurance and Reimbursement

Insurance reimbursement depends on the patient’s individual plan. In some cases, patients must pay in full and then submit their claim directly to the insurance company for reimbursement. Others will have to obtain a guarantee of payment from their insurance company and present this before the day of their admission. Payment in full is required at the time of service for outpatients and at the time of departure for inpatients. Payment can be made by cash, cheque (US dollar or Euro), or credit card. A final detailed Statement of Bill will be sent to the patient at time of discharge.

Hospital discharge

Before you are discharged from the hospital, the doctor and his team will ensure you are fit and ready to travel. They will also provide you with comprehensive notes including scans and reports to pass on to your GP/Hospital Consultant back home for efficient and seamless follow ups. You will be chauffeured to the hotel or airport in time for your flight.

Recuperation and relaxation

Once your doctor releases you from the hospital, our representative will escort you back to your hotel for some quality recuperation and relaxation. Everything will be handled for you as per your booking to ensure an easy and relaxing recovery.

After care follow-up and continued relationship

Once you are back in your home, you can follow up with our doctors. Communication can continue through exchange of emails, faxes or phone calls.

Money Transfers

Money can be wired to Apollo Bramwell Hospital from your bank. Our bank details are as follows:

Bank: National Commercial Bank

For MUR currency:
    A/C: 3100002904MUR01
    IBAN: MU57BBCL1001003100002904000MUR

For EUR currency:
    A/C: 0100021100EUR01
    IBAN: MU49BBCL100100010002110000

For USD currency:
    A/C: 32000000346USD01
    IBAN: MU94BBCL1001032000000346000USD



OUR FACILITIES TO INTERNATIONAL PATIENTS

Come and Experience

Apollo Bramwell Hospital is deeply committed to the highest standards of excellence in medical care. As well, we place a lot of importance on the traditional values of hospitality and compassionate patient care. Our primary concerns are our patients’ health and comfort.

Interpreter Services

Interpreters can be provided for non–English, non-French-speaking guests upon request.

Communication and Internet Access

  • All patient rooms are equipped with a telephone. If placing an outside call from the hospital, first dial ‘0’ to access the operator. Charges will be added to your hospital bill. Phone cards are available on request.
  • Sending and receiving faxes: Faxes may be received at the central fax in the International Services office at + (230) 605 1100 during regular working hours (8.30am to 5:00pm Monday to Friday). To send a fax, please contact the International Services office.
  • Photocopies can be provided on request.
  • WIFI: The main lobby of the hospital has WIFI access. For Internet connection in rooms, please let us know.

For the convenience of our guests , WIFI internet access is available in our lounges and cafeteria.

Visits to Inpatients

For the convenience of our patients and their loved ones, we offer both afternoon and evening visiting hours. They are as follows:

  • 1:00 pm - 2:00 pm and 6:00 pm - 8:00 pm
  • Only 2 visitors per patient at a time

One parent can stay all day and night with a child on the Paediatric Ward. The partner of a new mother can stay at all times on the Maternity Ward.

Accommodation for Accompanying Relatives

Relatives wanting to stay with a patient overnight can choose Deluxe Rooms or Suites. We provide room service facility for patients' relatives and visitors.

Lounge Service

A common Patients and Visitors Lounge is available on the 5th and 6th floor of the hospital with a magnificent view and cafeteria service.

International Services Office

The office to serve international patients is located on the 2nd floor with facilities for communication, visa, ticketing, and travel booking. The International Patient Service offers a wide spectrum of services to create hassle- free and pleasant stay for patients and their relatives.

Facilities for your families

Family members accompanying our patients can spend valuable time in our Health and Wellness Center where facilities are provided for routine basic health check to advanced health check. Diet counseling, dental check-up, optometrist check, diabetic checks are also included in various health check packages we provide. Bookings can be done prior to you arrival or upon arrival.

For more information on our packages please consult the following section of our site:
MEDICAL SERVICES & DOCTORS > Health and Wellness (Preventive Health Screening)

Hospital Facilities

For general hospital facilities, please visit the following section of our site:
Learn more about Apollo Bramwell > Facilities



ADDITIONAL INFORMATION

General guidelines for Surgery

  1. Some medications and supplements must be stopped at least 7 days prior to your surgery such as Vitamin E, Ginko, and Anti-Coagulants (such as Warfarin, Plavix, Aspirin or Aspirin-containing medications). Therefore, if you take any of these regularly, it is vital that you consult your primary physician in your present country to ensure that you are safe to temporarily stop these medication(s) and are safe to travel.

    For plastic surgery, these medications should be stopped at least 4 weeks prior to undergoing an operation.
  2. To help decrease the risk of deep vein thrombosis (DVT), it is recommended that patients wear Anti Embolism Stockings (10-20 mmHg),drink plenty of fluids, and try to move around frequently when flying to Mauritius.
  3. Under Mauritian law, if you are under 18 yrs. old, a parent is required to be present to sign the consent form for operation.
  4. Once you are at Apollo Bramwell all patients must be cleared for surgery by appropriate pre-surgery screening in accordance with your doctor's instructions and our Patient Safety requirements.
  5. For your safety, it is very important to report any known underlying medical conditions that you have before traveling to Apollo Bramwell. Please also be prepared to provide a complete list of all medications you are taking and allergies to drugs or other substances.
  6. Please bring a friend or relative to accompany you on the way home after surgery.
  7. You will be provided a full copy of your medical records at the time of discharge.

Additional Guidelines Specific to Plastic Surgery:

  1. Do not smoke or ingest nicotine for four weeks before and after surgery as smoking can delay healing. Smoking may also cause complications such as skin loss and scarring. Additionally, Nicorette gum and nicotine patches cannot be used as they release a harmful vasoconstrictor which can interfere with normal blood flow.
  2. Avoid dietary supplements, herbs, and mixing herbal medications for at least four weeks before surgery.
  3. If you are taking Isotretinoin (Roaccutane) for acne, stop the medication for at least 12 to 18 months prior to surgery as it may affect wound healing and could result in scarring.
  4. Some supplements and medications such as Vitamin E, Ginko, and anticoagulants (Warfarin, Plavix, aspirin or aspirin-containing medications), must be stopped at least four weeks prior to surgery.

    If you are taking any of these regularly, it is vital that you consult your primary physician in your present country to ensure that you are safe to temporarily stop these medication(s) and are safe to travel.

Quick facts about Mauritius

Location

Mauritius is situated in the south west Indian Ocean, slightly over the tropic of Capricorn, in latitude 20° south and longitude 57° east of Greenwich. It is 2,000 km off the east coast of Africa and some 855 km east of Madagascar. An island of volcanic origin with an area of 1,864 km2, it is almost entirely surrounded by coral reefs.

The land rises from coastal plains to a central plateau where it reaches a height of 670 meters. The plateau is bordered by three mountain ranges, the highest peak, the Piton de la Petite Riviere Noire, rising to 828 m. It enjoys a maritime sub-tropical climate with temperatures averaging 22° C on the plateau.

Cultures

Mauritius has a cosmopolitan culture. Co-existence among Mauritians of Indian, African, European and Chinese ancestry has led to a sharing of cultures and values, a collective participation in festivals and increased understanding between people of different backgrounds. Mauritius is today a unique melting pot of peoples, languages and cultures.

Climate

Mauritius has a maritime climate, tropical during summer and sub-tropical during winter. The summer months extend from November to April and winter from May to October.

In the centre of the island, the temperature varies between 13ºC and 19ºC in July - August, and between 19ºC and 25ºC in January. Along the coast, the temperature is about 5ºC higher.

Population

During the last ten years, the population has grown at an average rate of 1.1 per cent annually. At the end of July 2008, the population of the Republic of Mauritius was estimated at 1,268,854.

Currency

Mauritius currency is known as Mauritian Rupee. It is divided into 100 cents. The symbol for the currency of Mauritius is Rs. It is abbreviated as MUR.

The exchange rate indicators of Mauritius currency as per Aug 2010 are given below:

  • 1 USD = Rs 32.00
  • 1 GBP = Rs 49.00
  • 1 EURO = Rs 40.00
  • 1 ZAR = Rs 4.00

GET IN TOUCH

For questions about the care we provide for International Patients, please call us at:

+230 605 1046

or alternatively on +230 605 1000

You can also mail us at:
ips@apollobramwell.com