Plan your visit

Registration

If you are visiting Apollo Bramwell Hospital for the first time for admission or as an in-patient or out-patient, you need to first register. (This will be a lifetime registration).

To register, kindly approach the Registration Desk. The front desk staff will guide you through the Registration process.

You will be issued a Smart Card bearing a Unique Hospital Identification Number (UHID) and upon your registration an electronic hospital record file will be generated.

Outpatient Visit

If you are visiting as an outpatient for consultations and investigations you will be guided by a secretary to the appropriate consultation chamber after the registration process is complete.

You are required to meet a nurse prior to seeing the doctor for vitals check such as fever, blood pressure , height and weight. Therefore it is prudent to come 15 minutes before the appointed time.

Admission Process

On arrival at the Hospital you are requested to approach the Registration Desk wherein the admission process will be completed. You will be asked a few relevant questions which will enable us to quickly complete this process.

Please remember to provide us with correct information, as this may help you in case of insurance claims. The Different categories of rooms/beds available in the hospital are allotted depending on your choice and availability.

When you report for admission, please bring your registration card and Doctors advice slip.

You shall receive two visitors’ passes for your well-wishers to visit you during the visiting hours. In case of ICU admission, only one ICU pass shall be issued to your attendant.

Insurance and payments

Advance payment is required at the time of admission.

Insurance patients are required to produce all details of their insurance policy at the Corporate Desk.

The Corporate Officer will act as a facilitator for the insured and Apollo Bramwell Hospital in procuring the pre-guarantee of payment from the respective insurance company prior to admission.

Patient will be informed of the approval/refusal prior to admission.

Corporate /Credit patients will have to submit the credit / authorization letter at the Admission Desk.

Payment Options

• Cash in Mauritian Rupees or Foreign currency – US Dollars, Pounds ,Euros
• Credit card – only Mastercard and Visa
• Bank Transfer at least 5 working days before the admission

Quote estimate

Please ask your Doctor or Billing Department to give an estimate based on the proposed treatment plan and the expected duration of the stay.

Payment should be made only to billing department personnel and not to any other individual.

Check – out time

We wish to plan your discharge in advance and will therefore ensure you are given a planned discharge time a grace period of three (3) hours is taken into consideration at the time of admission and one (1) hour discharge while finalizing your bill. For billing purpose a stay up to six (6) hours before and after checkout time will be considered half day and more than six (6) hours will be treated as full day.

Please contact the Billing Manager for any clarification regarding billing.

For payments, you may contact the billing personnel at level 4 on extension number 2404 or Out Patient Billing Office on the ground floor on extension 1028/1029.

Payment should be made only to billing department personnel and not to any other individual.