Patient rights and responsibilities

At Apollo Bramwell Hospital, we respect the personal and unique needs and values of each patient.

We consider our patients to be partners in their medical care.

Our expectation is that the observance of Patients’ Rights will support mutual cooperation and greater satisfaction for patients and hospital staff.

AS A PATIENT YOU HAVE THE RIGHT...

1. To know the name, identity and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
2. To receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.
3. To have access to all information contained in your medical record through your primary consultant.
4. To an explanation in terms you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious side effects, risks or drawbacks which are known; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
5. To accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents/ guardian regarding your exercise of this right, you and parents/ guardian may need to participate in conflict resolution procedure.
6. To personal privacy. Care discussion, consultation, examination and treatment will be treated confidentially.
7. To expect that all communications and records related to your care will be treated confidentially.
8. To supportive care including appropriate management of pain, treatment of uncomfortable symptoms and support of your psychological and spiritual needs, even if you have a terminal illness.
9. To assistance in obtaining consultation with another physician regarding your care. This consultation may result in additional costs to you or your family.
10. To request consultation with the Hospital Ethical Committee regarding ethical issues involved in your care.
11. To be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility transferred must first accept you as a patient.
12. To know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
13. To voice complaints regarding your care, to have those complaints reviewed, and when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
14. To expect reasonable continuity of care and to be informed by caregivers of realistic patient care options when hospital care is no longer appropriate. You have the right to participate in this discharge planning process.
15. To examine your bill and receive an explanation of the charges regardless of the source of payment of your care.

NOTE:If you are unable to exercise these rights, your guardian, next of kin or legally authorized surrogate has the right to exercise these rights on your behalf.

AS A PATIENT IT IS YOUR RESPONSIBILITY...

1. To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
2. To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
3. To ask questions to your physician or other care providers when you do not understand any information or instructions.
4. To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver, or facility.
5. To be considerate of others receiving and providing care.
6. To comply with the facility policies and procedures, including those regarding smoking, noise, and number of visitors.
7. To accept financial responsibility for health care services and settle bills promptly.
8. To treat all staff respectively-abuse, violence and inappropriate behavior is not tolerated.
9. To inform physician about current medications or treatments (preferably to show the physician all medications you are currently taken)